Portabella shipping and return policy
We ship in the United States only (excluding Alaska and Hawaii)
All orders are shipped within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order is shipped.
Domestic shipping rates
All orders under $99.00 will be charged a flat rate of $10.
All orders of $99.00 or more will be shipped free.
We can’t ship to PO boxes.
We want you to be completely satisfied with your purchase from Portabellastores.com. You may exchange or return all unworn and unaltered merchandise for a full refund based on the original form of payment. See our Returns & Refunds Policy for more information.
FREQUENTLY ASKED QUESTIONS
HOW DO I CHECK THE STATUS OF MY ORDER?
WHEN YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN EMAIL NOTIFICATION FROM US WHICH WILL INCLUDE A TRACKING NUMBER. YOU CAN USE TO CHECK ITS STATUS. PLEASE ALLOW 48 HOURS FOR THE TRACKING INFORMATION TO BECOME AVAILABLE.
• HOW DO I MAKE A RETURN?
o You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Return online at Portabellastores.com/return by logging in with your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or an exchange. We will then email you a return label. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 3 business days after we received your return.
• WHAT IS YOUR RETURN POLICY?
YOU CAN RETURN ANY UNWORN OR UNALTERED PRODUCT(S) WITHIN 30 DAYS OF DELIVERY.
• DO I NEED TO INCLUDE A RETURN FORM IN MY RETURN PACKAGES?
YES. INCLUDE A COPY OF YOUR ORIGINAL PACKING SLIP.
• WHICH CARRIER CAN I USE FOR MY RETURN?
o All returns are processed through UPS. You can schedule a free UPS pickup through your My Account.
• If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org